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Buyer Policy

Last Update: Aug 31, 2016


1. Accepting These Terms

This document sets out your rights and responsibilities when you use our services so please read it carefully.

By using our services, you’re agreeing to the Policy. The Buyer Policy is also a part of our Terms and conditions. By using any of our services, you’re agreeing to the Terms and conditions.

2. Overview

BenessereMarket is the first italian Health & Wellness marketplace.

Our Sellers are indipendent italian sellers that use this website to open their online-shop and sell their products.

Customers buy online directly from the sellers and paid them directly. Any order will be fulfilled directly by the seller who will also handle all of their customer service.

The actual contract for sale is directly between the seller and buyer.

3. Prices

The prices of all products are in euros and include all taxes (VAT) excluding the costs of processing and shipping. The payment of your order will be made in euros.

For orders destined to countries other than Italy, you are the importer of the concerned products. For all products shipped outside of the European Union and overseas territories, the price will be automatically calculated excluding taxes.

Prices may be changed at any time without notice. However, the products will still be charged at the rate prevailing at the time of the order.

4. Payment method

Buyers paid vendors directly via Paypal, Credit card, Bank Transfer.

5. Shipment

Shipping rates are calculated at checkout after a customer enters their shipping address.

If you are requesting shipping to the Italy, all items should be available. If you are requesting shipping outside the Italy and your country is not listed on seller list, please contact the seller to see if they could arrange shipping for you.

6. Multiple order on one checkout

Store products are supplied from different vendors. You can add products from multiple vendors into your shopping cart and proceed with a single checkout. After you place order, our system will automatically split your multiple order into several ones.

Also if you choose Paypal payment method, you will be able to send a single payment directly to multiple vendors in one order ! Money is automatically transferred to the corresponding vendors' PayPal accounts.

7. Seller Rights and Responsibilities

BenessereMarket sellers, are independent sellers. They are directly responsible for the safety and quality of their products.

We ask buyers to read Seller Policy and to contact a seller directly and attempt to resolve any outstanding issues before contacting BenessereMarket. Please visit Shop vendor home-page to see Seller Policy.

8. Returns

If you wish to discuss or organise a return, exchange or refund of any item, please contact the Seller directly using the contact Seller facility on the site.

9. Reviews and Ratings

You may leave reviews ("Reviews") for a seller's products. You may also rate the product using a 1-5 star rating system ("Rating"). You must complete any Reviews honestly based on your experience with the seller's products.

We are not responsible for checking or editing the Reviews or Ratings on the Site but will from time to time undertake checks of the content that has been posted. If we come across any reviews which, in our absolute discretion, are illegal, defamatory, offensive or obscene then we reserve the right to immediately remove such posts without notice.

10. Changes to the Terms

We may update Buyer Policy from time to time and will notify such changes to you by uploading details of them on the site. You should review the Policy periodically for changes. By using our site you agree to be bound by this Policy as part of our Terms and conditions. If you do not agree to these Terms please do not use the services or any part of them.

11. Contact us

General comments about the site are always welcome, please contact us. If you have any complaint about a particular order please contact the Seller directly. To report any other issue, including report an issue with a Seller that could not be resolved with them directly please contact us.